Exchanges
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, please accept our sincerest apologies. Your satisfaction is of the highest importance to us! We are happy to exchange any items that we missed the mark on.
Our responsibility - we replace if:
- Product Is Faulty: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong product, color or size.
Your responsibility - we do not refund nor replace for FREE if:
- Address Incorrectly Provided: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
- Wrong Size Selection: We are not responsible for incorrect size selection by the customer at the time of purchase. We provide size charts on ALL product pages, moreover we provide a dedicated "Size Charts" page to ensure correct size selection with measurements in inches and centimetres. Additionally, we have a “Contact Us” page available for any inquiries about our products and services.
- You simply "do not like" the product, we simply cannot cater to everyones preferences.
*Should you wish to return your order for replacement or receive a refund, it is your responsibility to cover all shipping charges associated to retuning your order.
**Disclaimer: Product color may slightly vary due to photographic lighting sources or your monitor setting
Exchange requests for orders received and delivered after 15 Days will be politely declined. We hope you understand.
If 15 Days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a return.
Our exchange policy is effective for 15 Days from receiving your product.
To be eligible for a return for exchange, your item must be unused, in the same condition that you received it, and in the original packaging. For exchanges, please send an email to support@rangetrotter.com with your full name, order number, item description and the reason for your return.
Exchange request instructions
> Please follow the instructions below for an exchange request:
- The photo(s) -> Take a photo of the problem – If the problem is size, please use a ruler and/or make size tag visible.
- The Order Number -> Send an email with the subject line “Order # “YourOrderNumber” Exchange Request” to support@rangetrotter.com.
- A Specific Description of the issue
Our support team will respond within 2 business days, whether your exchange request as been approved.
All exchange requests must be approved by a member of our Customer Support Team in writing.
Upon approving your exchange request, the return address will be provided to you by email.
Any exchange without prior consent will be deemed invalid.
Exchange process
Please note we don't provide a return label because we don't collect for a shipping fee of exchange. As we do not have prepaid return labels, customers are responsible for shipping back item(s) at own cost.
Receiving your exchange request
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. If you are approved, your exchange will be processed right away.
Exchanges and Refunds will not be granted if the customer ordered the incorrect size/color/quantity, and/or simply "do not like" the product.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.